Effective Date: 1 June 2025

At MedhaMinds.com, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you visit our website, https://medhaminds.com (the “Site”), and purchase our products. By using the Site, you agree to the terms of this Privacy Policy.

1. Who We Are

MedhaMinds.com is an e-commerce platform operated by Medha Minds, offering children’s books, toys, and related products to customers primarily in India.

If you have any questions or concerns about this policy, you can contact us:

2. Information We Collect

We collect various types of personal and non-personal information to provide and improve our services.

2.1. Personal Information

When you interact with our Site (e.g., place an order or create an account), we may collect:

  • Full Name
  • Email Address
  • Phone Number
  • Shipping and Billing Address
  • Payment Information (processed securely via third-party providers)
  • Account Login Credentials (if account is created)
2.2. Automatically Collected Information

We also collect information automatically through cookies and analytics tools:

  • IP Address
  • Browser Type and Version
  • Device Information
  • Pages Visited
  • Time Spent on Pages
  • Referring Site
3. How We Use Your Information

We use your information for the following purposes:

  • To process and fulfill your orders
  • To provide customer support
  • To personalize your shopping experience
  • To send order updates and promotional emails (if subscribed)
  • To comply with legal obligations
  • To improve our website and product offerings
4. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our Site. These include:

  • Essential Cookies: For site functionality (e.g., cart management)
  • Analytics Cookies: To analyze traffic and user behavior
  • Marketing Cookies: For advertising and retargeting (e.g., via Facebook Pixel, Google Ads)

You can manage your cookie preferences through your browser settings or use our cookie consent banner when you first visit the Site.

5. Who We Share Your Data With

We do not sell your personal data. However, we may share it with trusted third parties for legitimate business purposes:

  • Payment Processors (e.g. Razorpay, Stripe, PayPal)
  • Shipping Providers (e.g.India Post)
  • Email Marketing Services (e.g., Mailchimp)
  • Analytics Providers (e.g., Google Analytics)
  • Legal Authorities if required by law

Each third party is contractually obligated to keep your information secure and use it only for the specified purposes.

6. Children’s Privacy

We do not knowingly collect personal data from children under the age of 13. While our products are designed for children, our website and online store are intended for use by adults (parents or legal guardians). If we learn that we have collected personal information from a child without parental consent, we will delete it promptly.

7. Your Rights

Depending on your location, you may have the following rights:

For Indian Residents (DPDP Act, 2023):

Under India’s Digital Personal Data Protection Act (DPDP), 2023, you have rights including:

  • The right to access your personal data
  • The right to correct and erase your data
  • The right to withdraw consent
  • The right to file a grievance with a Data Protection Board

We are committed to complying with these requirements as they come into force.

For EU/UK Residents (GDPR):
  • Right to Access
  • Right to Rectify
  • Right to Erasure
  • Right to Restrict Processing
  • Right to Data Portability
  • Right to Object
  • Right to Withdraw Consent
For California Residents (CCPA):
  • Right to Know What Personal Information We Collect
  • Right to Request Deletion
  • Right to Opt-Out of the Sale of Personal Data
  • Right to Non-Discrimination

You may exercise these rights by contacting us at medhamindskids@gmail.com

8. Data Security

We use industry-standard security measures to protect your personal data, including:

  • SSL encryption
  • Secure third-party payment gateways
  • Access control on administrative systems
  • Regular updates and monitoring of our website

Despite our efforts, no method of transmission over the Internet is 100% secure.

9. Data Retention

We retain your personal data:

  • As long as your account is active
  • As needed to fulfill orders and provide services
  • As required to comply with legal obligations

You can request deletion of your data at any time by contacting us.

10. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to read their privacy policies before providing any personal information.

11. International Data Transfers

If you are accessing our Site from outside India, your information may be transferred to and processed in India, where data protection laws may differ from those in your jurisdiction.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Please review this policy periodically.

13. Contact Us

If you have any questions or concerns about this Privacy Policy, or wish to exercise your rights, please contact:

MedhaMinds.com
Email: medhamindskids@gmail.com
Address: Jhandutta, District Bilaspur Himachal Pradesh (174031)

Business Hours: Mon–Sat, 10 AM – 6 PM IST